1. Introduction

At Zealmax Ortho, we are dedicated to providing top-quality orthopedic implants to our global clients. Our shipping policy outlines the procedures and expectations to ensure a smooth and efficient delivery of your orders.

2. Cancellation Requests

  • Cancellation Conditions: We will only accept a cancellation request in conditions surrounding faulty manufacturing of our implants. Under no other circumstances will a cancellation request be accepted.
  • Request Timing: To request a cancellation, please contact our Sales Team as soon as possible after you have received your order. We recommend contacting us within 24 hours of getting the delivery for the best chance of processing your cancellation request.

3. Cancellation Process

  • Submit Request: Contact your assigned Sales Executive with the problems you are facing. Provide your order number and reason for cancellation so that we can discuss it with the management and update you with an answer soon.
  • Confirmation: Upon receipt of your cancellation request, we will thoroughly process your case with proof and then confirm if the order can be canceled or not.

4. Refund Policy

  • Eligible Cancellations: If your cancellation request is approved, we will replace the faulty implants as soon as physically possible for us.
  • Non-Eligible Cancellations: For cases that do not involve faulty manufacturing of implants, no cancellation request will be accepted.

5. Shipping Fees

  • Refund of Shipping Fees: If your order is canceled and it has already incurred shipping charges, these charges may be refunded if the order has not yet been dispatched. However, if the order has been shipped, shipping fees are non-refundable.

6. Changes to Orders

  • Order Modifications: If you need to make changes to your order, such as altering quantities or modifying details, please contact us immediately. We will do our best to accommodate changes before the order is processed. However, once the order is placed, no change requests will be accepted.

7. Contact Us

For cancellation requests or any questions regarding this policy, please contact your assigned sales executive. Our representatives are available to assist you with any concerns.

8. Policy Updates

We reserve the right to update this Cancellation Policy as necessary. Any changes will be posted on our website, and it is the responsibility of the customer to review the policy periodically.

Thank you for choosing Zealmax Ortho. We are committed to providing exceptional service and support.

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