1. Introduction
At Zealmax Ortho, we are dedicated to providing top-quality orthopedic implants to our global clients. Our shipping policy outlines the procedures and expectations to ensure a smooth and efficient delivery of your orders.
2. Shipping Destinations
We export our orthopedic implants to 75+ countries worldwide. For a comprehensive list of our serviceable countries, please contact our sales team or visit the About Us page on this website.
3. Shipping Methods
We utilize various reliable shipping carriers to ensure timely delivery. Depending on your location and order size, we may use services from carriers such as DHL, FedEx, UPS, etc. You can also choose the mode of shipment if you want. Shipping methods and options will be communicated during the order confirmation process.
4. Processing Time
- Order Processing: Orders are processed within 1-2 working days once the payment is credited.
- Lead Time: Depending on your country, the shipping method chosen, the quantity of the order, and the division of the products delivery times range from 7-14 working days.
- Order Dispatch: After receiving 100% payment from your end, we will dispatch the products from our end. You have to make the full payment before the order gets dispatched from here.
- Customs Clearance: International orders may be subject to customs clearance, which can impact delivery times. Hence, we have all the necessary documents ready from beforehand. Based on the required documents for your country, our regulatory department will prepare the documents and send you for registering our implants in your country.
5. Shipping Charges
- International Orders: Shipping charges are determined based on the delivery address, weight of the shipment, and selected shipping method. All applicable taxes, duties, and export fees are the responsibility of the recipient.
6. Tracking Your Order
Once your order is dispatched, we will provide a tracking number. You can use this number to monitor your shipment’s progress.
7. Manufacturing Time
After you place the order, it will roughly take around 14-28 days for the complete order to get manufactured.
8. Delivery Issues
In the event of delivery issues such as delays, damage, or missing items, please contact the Sales Team immediately. We will work diligently to resolve any issues and ensure that you receive your order promptly.
9. Returns and Exchanges
For information on returns or exchanges due to product issues, please refer to our Cancellation Policy available on our website or contact our Sales team.
10. Contact Us
For any questions or concerns regarding shipping, please contact your dedicated sales executive. Our Sales representatives are available to assist you with any shipping inquiries.
11. Policy Updates
We reserve the right to update this shipping policy as needed. Any changes will be communicated through our website, and it is the responsibility of the customer to review the policy periodically.
Thank you for choosing Zealmax Ortho. We are committed to delivering excellence in every shipment.
